Refund Policy

1. Scope and Merchant of Record

This Refund Policy applies to paid subscriptions, subscription renewals, and one-time credit packs purchased for Handwriting to Text. It forms part of our Terms of Use.

Paddle is the sole Merchant of Record for all purchases offered through Handwriting to Text. Paddle sells the product to you and is responsible for processing payments, applicable sales taxes, receipts, refunds, chargebacks, and payment-related customer support. Handwriting to Text is the supplier of the product.

Purchases are also governed by Paddle's Buyer Terms and Refund Policy. If this Policy conflicts with Paddle's terms or refund policy, Paddle's terms and refund policy will control.

2. General Refund Rules

Unless applicable law requires otherwise, transactions are non-refundable and non-exchangeable. Paddle may issue a refund at its discretion when a request is submitted within 14 days of the transaction date, but submitting a request does not guarantee a refund.

Paddle reviews requests case by case and may consider the nature of the product, the reason for the request, product usage or credit consumption, and the applicable contractual terms. Paddle may approve a full or partial refund or decline the request. Refunds will not be issued where there is evidence of fraud, refund abuse, or manipulative behavior.

3. Mandatory Consumer Rights

Nothing in this Policy limits any refund, cancellation, withdrawal, or other consumer right that cannot be excluded under applicable law. Country-specific withdrawal periods and exceptions are described in Paddle's Refund Policy. If applicable law or Paddle's policy provides greater protection, the highest level of protection will apply.

Consumer rights relating to products that are faulty, not as described, or not fit for purpose remain unaffected.

4. How to Request a Refund

Refund and withdrawal requests must be submitted to Paddle through the support link in your Paddle receipt, the billing or subscription management link provided with your purchase, or Paddle's buyer support portal. Select “Request refund” and follow the instructions.

Paddle will use its transaction records to verify eligibility and timing. If approved, Paddle will return the refund to the original payment method where possible and according to the timeframes in Paddle's Refund Policy.

5. Technical or Product Problems

If a persistent technical issue or material defect prevents you from accessing the product as described, contact hello@handwritingtotext.org first so that we can try to resolve it. If the issue cannot be resolved, you may submit a refund request to Paddle with details of the issue and our response. Paddle will handle eligible refunds in accordance with its Refund Policy and applicable consumer law.

6. Subscription Cancellation

You may cancel a subscription from your account Settings page, through the “Manage subscription” link in your Paddle transaction email, or through Paddle's buyer support portal. Cancellation normally takes effect at the end of the current billing period and prevents future charges. Cancellation does not automatically create a right to a refund for the current billing period.

7. Effect of Refunds and Payment Disputes

When a refund is issued, access, subscription benefits, and unused credits associated with the refunded transaction may be terminated or removed. If you initiate a chargeback or payment reversal, access may be suspended while Paddle and the payment provider review the dispute. This does not limit your lawful rights to dispute a charge.

8. Changes to this Policy

We may update this Policy to reflect changes to the Service, applicable law, or Paddle's policies. Changes will be posted on this page with a revised effective date. The version in effect when a transaction was completed will apply unless applicable law or Paddle's governing terms require otherwise.

9. Contact Us

For refund, withdrawal, billing, or payment questions, contact Paddle through Paddle's buyer support portal. For technical or product support, contact hello@handwritingtotext.org.